Privacy Policy

1. Who operates PikoShield

PikoShield is the service operator and data controller for the PikoShield Android app, website, licensing service, and support operations. Privacy questions and eligible data requests can be submitted through our official Support Center.

2. Information we process

We may process an installation identifier, device label and model, app version, language and app preferences, license and plan status, authorized-device records, cumulative upload and download totals, selected server, connection timestamps and totals, diagnostic results, app-message receipts, IP address visible to our web and API infrastructure, and security events such as failed authentication or blocked administrative actions.

When you contact PikoShield Support or place an order, we store the messages, attachments, order details and payment evidence you submit, together with conversation status and administrative review records. These are service records you send to us, not the contents of unrelated communications passing through a VPN tunnel. Notification delivery may use device push-registration tokens and delivery records through Firebase Cloud Messaging.

3. VPN traffic and activity logs

Your traffic passes through the VPN server you select to provide connectivity. PikoShield is not designed to store VPN browsing history, DNS-query history or the payload of unrelated communications as product activity records. This does not mean that no data is stored: licensing, usage totals, operational/security records, and messages or files you send directly to Support are handled separately as described in this policy. Infrastructure providers may process technical network data for routing, abuse prevention and system security. This statement is not an independent no-logs audit or a guarantee that infrastructure creates no logs.

4. Why we process information

We use limited service data to activate and validate licenses, enforce duration, data and device limits, maintain VPN connections, show usage and device information, deliver service notices, investigate failures, prevent fraud and abuse, secure administrative access, comply with applicable obligations, and improve reliability. We do not use solely automated decisions that produce legal or similarly significant effects.

5. Retention and customer visibility

License, device, order, payment evidence, support and security records may be retained while needed to operate the service, resolve disputes, prevent fraud, support recovery, or meet applicable obligations. Marking a conversation resolved, archiving it or hiding messages from the customer does not delete the Admin history. Hiding a message does not recall copies already viewed, downloaded or included in a delivered notification. Deletion requests are reviewed separately, and some evidence may need to be retained. Backups are separate recovery copies and may still contain records after a change to the live system. Current backup scripts do not automatically expire old bundles; copies require separate retention review and removal. Contact Support about eligible access or deletion requests; do not assume a fixed erasure deadline from a Hide or Resolve action.

6. Service providers and international processing

We use hosting, content-delivery, database, network, domain, and security providers to operate PikoShield. Those providers process data only for their service role and may operate in countries different from yours. We do not use bandwidth-sharing or residential-proxy monetization. If advertising or optional analytics is introduced, we will disclose the provider, purpose, choices, and any consent required before activation.

7. Security

We use encrypted HTTPS control traffic, restricted administrative access, device-bound licensing, validated input, rate limits, security event records, signed Android releases, and verified backups. No system is risk-free; users should install only APKs published through the official PikoShield download page and verify the stated checksum when possible.

8. Your choices and rights

You can disconnect the VPN, remove the locally stored license, manage authorized devices, change optional settings, and dismiss eligible messages. Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection regarding eligible personal data, and may complain to your local data-protection authority. We may need to verify your identity before completing a request.

9. Children

PikoShield is a general-audience service and is not directed to children under 13. We do not knowingly solicit personal information from children. A parent or guardian who believes a child provided personal information should contact Support.

10. Changes

We may update this policy when the service, providers, or legal requirements change. Material changes will be announced in the app or on this website, and the effective date above will be updated.