Connection help
Use the in-app diagnostics to check the network, DNS, PikoShield API, and selected server.
Help & Support
Clear help, without the guesswork.
Start with the safe checks below. Official release notices, downloads, and support destinations are published only on pikoshield.com.
Protect your account.
Support will never ask for your password, OTP, payment-card number, private key, or remote control of your device.
Support will never ask for your password, OTP, payment-card number, private key, or remote control of your device.
License help
Keep your Renewal ID, masked key ending, plan, and device model ready.
Official downloads
Use only signed APKs and checksums from the official download page.
Service status
Check planned maintenance and current service availability before changing settings.
Try these steps first
Connection will not start+
Confirm internet access without the VPN, choose Fastest Server, reconnect once, then open Connection Diagnostics if the issue continues.
Connected but an app will not load+
Change to another available server. If the app is intentionally listed under Apps Outside VPN, reconnect so Android can apply the exclusion.
Wi-Fi or mobile data changed+
Keep Auto Reconnect enabled. PikoShield should retain your plan and selected location while the underlying network changes.
License or device problem+
Open Profile, note your Renewal ID and key ending, then open Devices. Do not send the complete key unless an official support workflow specifically requires it.
A direct support mailbox or official community channel will be added here after ownership and recovery controls are verified. Until then, do not trust accounts claiming to represent PikoShield.